Being a business owner or manager is a multifaceted role which requires a dynamic figure who can handle failures as well as successes however there are many who simply do not know how to manage people. Although your business may have a unique idea, fantastic branding and a supreme product, it takes hardworking and dedicated staff to keep everything ticking over. Here are three tips to improve your people management skills and therefore maintain hardworking, happy employees.
Create an enjoyable working environment
By treating all of your staff equally and with respect will encourage camaraderie and high morale which in turn will produce a better work ethic and ultimately higher quality of work. Employees who dread coming to work can in many cases work less effectively due to worry or stress that is created by unnecessary pressure and hostility. Happy staff are also less likely to leave. Having a high turnover of staff means more time spent on training. Having a majority of long term staff usually results in a stronger team therefore better results. In some cases it can also cut down training time for new staff members as there is an abundance of long term staff available to guide new members of the team.
Nurture your team
Good people management starts at the interview stage; employ people who have the same values as you and who you feel you can trust to represent your business. Offer in depth training not only at entry level but throughout. Also get to know the team as much as is professionally possible. If your employees can relate to you as a person and see you are taking the time to get to know them they are more likely to respect you and want to do well by your business. By investing time in your team and offering rewards such as an all-expenses paid staff night out or quarterly gifts for top performers you are showing appreciation and encouraging staff to continue and improve their level of work.
More carrot, less stick
As a manager it is sometimes necessary to inform staff that targets are not being achieved or that perhaps quality of work has decreased. However it is very important in these circumstances to not let your emotions effect your management skills. There is nothing more demotivating that someone raising their voice at you or implying false reasons for your failures which can often be insulting and disrespectful. Although you may find it a key part of understanding your business to highlight the negative consequences of failure, in circumstances like these it is also important to offer guidance and support. Allow your employee a chance to come forward with any problems they are experiencing. It may be best to set aside two meetings for this. The first meeting would be to highlight where the employee is going wrong and schedule a time where you will discuss reasons for this and how to move forward. This gives the employee a chance to prepare what they are going to say, especially if there is a deeper more personal issue causing the dip in their work. Showing your employees this kind of compassion and understanding is key to being a successful staff manager.